Researching more about the insurance company before hiring the travel insurance plan is a super important first step in making the right choice. Check out everything about the insurance company My Travel Assist below.
One of the main points of planning a trip is prevention. After all, you never know when you're going to go through some trouble, do you? And when something unexpected happens and you are in another state or country, the headache is even greater. That's why it's super important to have quality travel insurance – My Travel Assist is one of them, and here we're going to talk more about the company.
As it is a new addition among the insurers available on the online travel insurance comparator, it is normal for those interested in My Travel Assist's plans to have some doubts about the brand's plans. With that in mind, we went after the main information about the company and we will clarify everything in detail throughout this article.
Ready to check out all about My Travel Assist travel insurance? Keep reading to clear your doubts and stay well informed!
In this post you will read:
- Is My Travel Assist Trustworthy?
- Where to buy My Travel Assist insurance?
- My Travel Assist discount coupon
- Best My Travel Assist plans
- What My Travel Assist offers
- What are risks excluded from My Travel Assist insurance?
- My Travel Assist no Reclame Aqui
- Does the MTA have plans that cover covid-19?
- How to contact My Travel Assist if necessary?
- FAQ
Is My Travel Assist Trustworthy?
The MTA is indeed a very reliable insurer. Since it is listed among the options in the online insurance comparator, the company's credibility is already confirmed – after all, there is a well-elaborated control of what is offered on the main online travel insurance sales website for the Brazilian public.
Apart from that, it is worth noting that the brand belongs to Too Seguros (formerly Pan Seguros), a partner of the BTG Pactual group and which has been operating in the sector for decades. In other words, there is a great reputable company behind everything the MTA offers.
Even though it is new, My Travel Assist has a differential, which is Too Seguros' operating time, which governs the company: it has been in the business for more than 50 years, which already attributes greater reliability to the plans offered. It is also worth mentioning that it is duly registered with the Superintendence of Private Insurance (SUSEP), under process nº 15414.604865/2022-79.
Finally, we reinforce the importance of carefully reading the entire travel insurance policy. You can even check the My Travel Assist General Terms and Conditions online. In this document are all the details, details and between the lines of the insurance, and by knowing them you avoid problems with coverage later, as you already know the excluding risks.
Where to buy My Travel Assist insurance?
The best way to secure travel insurance at affordable prices is to buy it online. It's no different with MTA insurance, and you can find it right away among the first options for cost-effective plans indicated on the online travel insurance comparator.
In fact, this platform is the best for buying travel insurance online in general, listing plans from the best insurance companies on the market so you can choose the one that best fits your tour, whether abroad or in the country.
When accessing the site, you will see a varied offer of insurance, with different coverages that cover the most different profiles of travelers. Whether you are a pregnant woman, an elderly person, a student, or someone with a more common travel plan (like simply walking around the destination), there is always an ideal option to choose from.
To complete, in addition to the plans offered, the travel insurance comparator also has a highly qualified team, which is available to help anyone who has questions or concerns before purchasing. So, if you want to talk to someone qualified, just activate the website chat, and one of the attendants will help you in hiring the most suitable insurance plan.
My Travel Assist discount coupon
Better than being covered against possible emergencies during the trip, it is better to hire insurance at the best price on the market. For this, Travel Tips readers can use the coupon FORTRAVELOVERS and guarantee 5% off the final price. Too much, huh?
Oh, and there is an additional 5% discount for those who pay with boleto, pix or transfer, and these discounts are cumulative. In other words, you can guarantee savings of up to 10% when purchasing your travel insurance. Also remembering that the purchase of insurance can be paid in up to 12 installments, making payment as easy as possible.
- Click to redeem coupon FORTRAVELOVERS and get 5% off
- Pay by boleto, Pix or wire transfer to earn an extra 5% and reach the 10% off!
Best My Travel Assist plans
My Travel Assist's travel insurance plans stand out for their attractive price, combined with the services offered to customers. Therefore, even being a new brand, it has been among the best sellers in the online insurance comparator.
Here are some interesting indications for hiring your MTA insurance:
- Travel Assist 15 Spain +COVID-19: DMH of US$ 15 thousand
- Travel Assist 30 Spain +COVID-19: DMH of US$ 30 thousand
- Travel Assist 15 Am. Latina +COVID-19: DMH of US$ 15 thousand
- Travel Assist 30 Am. Latina +COVID-19: DMH of US$ 30 thousand
- Travel Assist 60 Am. Latina +COVID-19: DMH of US$ 60 thousand
- Travel Assist 30 USA +COVID-19: DMH of US$ 30 thousand
- Travel Assist 60 USA +COVID-19: DMH of US$ 60 thousand
- Travel Assist 150 USA +COVID-19: DMH of US$ 150 thousand
- Travel Assist 40 World (except USA) +COVID-19: DMH of US$ 40 thousand
- Travel Assist 60 World (except USA) +COVID-19: DMH of US$ 60 thousand
- Travel Assist 150 World (except USA) +COVID-19: DMH of US$ 150 thousand
What My Travel Assist offers
My Travel Assist's travel insurance has comprehensive coverage, as is already standard among the plans available on the travel insurance comparator. There are options with medical-hospital expenses (DMH) ranging from US$ 15 to US$ 150, with the lowest value being also that of a cheaper plan.
In addition to the cost available for possible medical expenses, MTA insurance also has amounts dedicated to dental emergencies, medical return, medical transfer, funeral transfer in case of death during the trip, among other benefits. Extra coverages also include pharmaceutical reimbursement, help in the event of a flight delay, trip cancellation or lost luggage, and more.
All these are situations that no one wants to go through, of course, but it's always better to be assured to face them with greater tranquility, in case they end up happening, isn't it? The insurance company My Travel Assist acts precisely in this, guaranteeing you assistance if necessary.
What are risks excluded from My Travel Assist insurance?
Excluded risks are situations that My Travel Assist travel insurance does not cover, due to numerous factors. Not only the MTA, but all insurers have a clause with items that void insurance coverage – you can check them in the “excluded risks” section of any travel insurance policy.
These occurrences that exclude the validity of the travel insurance are illegal acts or that go against the insurance guidelines. A good example is a traffic accident caused by a drunk traveller. In this case, the insurance company does not cover damages under any circumstances, since it is a crime to travel after consuming alcoholic beverages.
Other risks excluded from travel insurance are pre-existing diseases that the insured is aware of before traveling, but does not mention in the insurance health declaration, sports accidents that occurred without the use of adequate equipment, or even natural disasters, such as earthquakes.
Even epidemics and pandemics are risks not covered by insurance, which is why many companies have created specific products for Covid-19.
If you want to read My Travel Assist's General Terms and Conditions, just click on the link.
My Travel Assist no Reclame Aqui
The My Travel Assist brand itself is not on Reclame Aqui. However, the company that governs the insurance company, called Too Seguros, has an active profile on the platform for more than 7 years, with a considerable amount of data, allowing a good analysis of what to expect from the company.
Considering the overall picture, Too Seguros' reputation is rated “good”, with a score of 7,6. In all, more than 700 complaints were registered on her behalf, more than 180 in the last few months alone. The company's response rate is 99,5%, with less than 15 posts with no response. This demonstrates the brand's concern for reputation, which is a great sign.
The solution rate recorded in Reclame Aqui is +80%, and more than half of the customers indicated that they would do business with the company again (60% of the complainants). Among the main complaints are the items “improper collection” and “vehicle insurance”. When analyzing the most recent claims, it can be seen that the majority concern other types of insurance, other than travel insurance.
Does the MTA have plans that cover covid-19?
Yea! Most My Travel Assist plans that are available on the online insurance comparator have coverage for cases of covid-19 diagnosed during travel.
This coverage is limited to medical expenses generated by the disease, such as consultations, hospitalization, exams and other hospital expenses. The amount available for this is separated from the remainder designated as DMH (medical-hospital expenses). It's US$ 10 thousand exclusive for cases of the new coronavirus.
This coverage does not cover covid tests, extension of stay or flight rebooking. If you are interested in these last two items, you can hire them as extra benefits. To do this, contact the consultants of the online insurance comparator and apply for Mandatory Travel Extension (Quarantine) coverage.
How to contact My Travel Assist if necessary?
If you are traveling on a My Travel Assist travel insurance policy, and need to contact the company to resolve an emergency, there are a few ways to claim insurance. The MTA has its own website, and indicates the official communication channels there.
One of the easiest ways is the insurance company’s WhatsApp, which is available 24 hours a day, every day of the week, always in Portuguese, no matter where you are – as long as you have internet access, of course. The number for this channel is +54 9 11 51027919.
Another quick way to communicate with the insurance company is to call the company's emergency numbers. In Spain, it's +55 11 30422187 that answers, while in the US it's +1 (786) 2091991 and in Europe it's +34 (91) 0603383.
There is also the phone number 0800 775 9191, from the Too Seguros call center. For the hearing impaired or people with speech difficulties, the number 0800 776 2253 is indicated. And, if you have not been able to get a satisfactory contact at any of them, 0800 776 2254 is the telephone number for the ombudsman.
If you prefer, the online chat on the Too Seguros website works on weekdays from 8 am to 20 pm, and can be activated through the link tooseguros.com.com/fale-conosco.
FAQ
What is My Travel Assist?My Travel Assist (or MTA) is the newest insurer listed on the online insurance comparator. She offers travel insurance plans for several destinations, and you can check out more information about her in our post.
Is My Travel Assist travel insurance any good?There are a variety of MTA plans available on the online insurance comparator, and we have listed some of the main ones in our full article on the insurer.
Is My Travel Assist Insurance Trustworthy?Yes, My Travel Assist is a reliable insurance company, which works together with Too Seguros, which has been in the market for decades, and is linked to the BTG Pactual group. Learn more about the MTA.
How to buy My Travel Assist travel insurance?To find My Travel Assist insurance that is ideal for your trip, simply access the online insurance comparator and search according to your tour. Also check out our post about the MTA.
Which My Travel Assist plan to choose for the trip?The My Travel Assist plans that best fit your trip depend on the destination you choose and the activities you will be doing. See our guide for more information about the MTA.
What does My Travel Assist insurance offer?Like most insurance companies, My Travel Assist plans offer value for medical and hospital expenses, dental emergencies, reimbursement for canceled flights, among other benefits. Check out more about the MTA.
Does My Travel Assist insurance cover covid-19?Yes, most MTA plans available on the online insurance comparator have coverage for cases of the new coronavirus that are diagnosed while traveling. Find out more information about My Travel Assist.
How to activate My Travel Assist travel insurance?There are a number of phone numbers to contact My Travel Assist. The 24-hour SAC is available on 0800 776 2252, for example. Yet another way is to speak via WhatsApp (11) 9 9400-3326 or get in touch via chat on the Too Seguros website. Learn more about the MTA.
What are the risks excluded from My Travel Assist insurance coverage?According to the general conditions of MTA insurance, there are situations that exclude the traveler's right to use travel insurance. Some examples are: being involved in an accident while driving drunk, using illegal drugs, among others. Check out more details in our My Travel Assist guide.
What are the risks excluded from My Travel Assist insurance?Normally, anything outside the law excludes insurance coverage, such as drunk driving or driving without a valid driver's license, using illegal drugs, etc. However, there are other cases, which should be read carefully in the My Travel Assist travel insurance policy.
